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POPIA Data
Protection Notice

A short summary of how we protect your personal information under the Protection of Personal Information Act. It sits alongside, and does not replace, our full Privacy Policy.

This is a short summary notice. It sits alongside, and does not replace, our full Privacy Policy.

1. Who we are

SafeTouch SA (Pty) Ltd provides premium mobile car-detailing services on the Dolphin Coast (KwaZulu-Natal) and recruits franchisees. We are the responsible party for the personal information we process, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information Officer

Carl Nielsen
Email: carl@safetouch.co.za
Telephone: 079 304 7969 (mobile and WhatsApp)
Address: Office Suites, 2nd Floor Euro Centre, 363 Rivonia Boulevard, Rivonia, Sandton, 2128
Our Information Officer handles all privacy queries, requests and complaints.

3. Why we collect your information

We collect personal information to provide quotes and detailing services at your premises, to record each job (via video and photographs) for quality and inspection purposes, to process cashless payments, to assess franchise applications, and to operate our App and Website. We only process information where POPIA allows it, usually to perform a contract, to meet a legal duty, for our legitimate interests, or with your consent.

4. Marketing, your consent

We will only send you direct marketing where the law permits or where you have consented. You can opt out at any time by clicking unsubscribe or emailing info@safetouch.co.za.

5. Franchise applicants, sensitive information

If you apply to become a franchisee, we collect more sensitive information, including your ID/passport number, financial standing, and the results of criminal/background checks carried out with your explicit consent. This information is treated as special personal information under POPIA, kept secure, shared only with our screening providers, and retained only as long as needed. You may withdraw consent, though we may then be unable to process your application.

6. Your rights

You may ask to access, correct or delete your information, object to processing, or withdraw consent. Contact our Information Officer to do so.

7. Complaints to the Information Regulator

If you believe we have not handled your information properly, you may complain to:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: POPIAComplaints@inforegulator.org.za / enquiries@inforegulator.org.za
Website: https://inforegulator.org.za